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<html style="font-size: 55.2px;"><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
    <title>话费充值常见问题</title>
    
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<body>
    <div id="content" style="padding-bottom: 1.2rem;"><h2 class="sec-title">
            常见问题</h2> <div class="help-secs"><div class="j-help-sec help-sec"><h3 class="j-help-title help-title">
                    1.&nbsp;话费充值后多久到账？</h3> <div class="help-content"><p>因特价话费充值属于慢充，故充值后需要72小时左右到账，请耐心等待，72小时内无需联系客服多次确认。
                    </p></div></div> <div class="j-help-sec help-sec"><h3 class="j-help-title help-title">
                    2.&nbsp;哪些号码不能充？</h3> <div class="help-content"><p>携号转网、副卡号码暂无法充值；如系统维护，少部分地区/运营商可能会存在无法充值情况，维护结束会恢复正常。</p></div></div> <div class="j-help-sec help-sec"><h3 class="j-help-title help-title">
                    3.&nbsp;为什么充完之后只到账了部分金额？比如充120只收到30元提醒</h3> <div class="help-content"><p> 因通道原因，100元及以上面额可能会拆分为多笔分次到账，例如120元可能会拆分为30元*4笔，分4次到账（72小时内4笔会全部到账），敬请周知。
                    </p></div></div> <div class="j-help-sec help-sec"><h3 class="j-help-title help-title">
                    4.&nbsp;话费订单显示已完成，没收到短信提醒怎么回事</h3> <div class="help-content"><p>特价话费充值可能无短信提示、余额变更提醒，建议您先使用运营商App（移动惠生活、中国联通等）查询缴费历史/充值历史确认充值到账情况。如确认存在未到账情况，您可以联系客服进行补充值或者自助退款。<br>
                       *特别提醒：月初、月末充值高峰期，100元及以上面额可能会额外延迟24小时左右到账，敬请谅解。
                    </p></div></div> <div class="j-help-sec help-sec"><h3 class="j-help-title help-title">
                    5.&nbsp;充值时，提示用户不存在？</h3> <div class="help-content"><p>请稍后重试或联系客服</p></div></div> <div class="j-help-sec help-sec"><h3 class="j-help-title help-title">
                    6.&nbsp;话费充值后订单在哪能看到？</h3> <div class="help-content"><p>请点击充值页面顶部"充值历史"查看订单历史</p></div></div> <div class="j-help-sec help-sec"><h3 class="j-help-title help-title">
                    7.&nbsp;空号充值是否能退款？</h3> <div class="help-content"><p>充值到了空号请30分钟内自助申请退款，30分钟后恕无法退款，请充值前仔细检查充值号码。
                    </p></div></div></div> <h2 class="sec-title">
            退款问题</h2> <div class="help-secs"><div class="j-help-sec help-sec"><h3 class="j-help-title help-title">
                    1.&nbsp;充错号码怎么办</h3> <div class="help-content"><p>
                        充值手机号填写错误，请在30分钟内，自助申请退款，如已完成充值，无法进行退款操作。</p></div></div> <div class="j-help-sec help-sec"><h3 class="j-help-title help-title">
                    2.&nbsp;其他退款相关问题</h3> <div class="help-content"><p>
                        ① 携号转网、副卡暂不支持充值，如不慎购买请在30分钟内自助退款，如已完成充值，恕不退款。<br>
                        ② 话费充值手机号码填写错误，请在30分钟内自助退款，如已完成充值，恕不退款。<br>
                        ③ 话费超过72小时未到账，订单未处于充值中状态，您可以自助退款或联系客服申请退款服务。<br>
                        ④ 退款方式为原路支付返回，请注意查看微信支付消息。
                    </p></div></div></div> <div class="help-footer"><div class="help-footer-container"><a href="javascript:;" id="contactCustomerService" class="onlinkefu"><span>联系客服</span></a> <a href="javascript:;" id="feedbackQuestion" class="onlinkefu"><span>自助申请退款</span></a></div></div></div>
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